Privacy Policy - Osom Casino Data Protection

1. Information We Collect

1.1 Personal Information

When you register for an Osom Casino account, we collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• Date of birth and age verification details
• Address and location information
• Payment information and transaction history
• Government-issued identification for verification purposes
• Preferences and communication settings

1.2 Technical Information

We automatically collect certain technical information when you visit Osom Casino, including:

• IP address and device information
• Browser type and version
• Operating system and device characteristics
• Pages visited and time spent on our platform
• Referring website and search terms used
• Cookies and similar tracking technologies

1.3 Gaming Information

To provide you with the best gaming experience, we collect information related to your gaming activities, including:

• Game preferences and playing patterns
• Account balance and transaction history
• Bonuses claimed and promotional participation
• Customer support interactions and communications

2. How We Use Your Information

Osom Casino uses the collected information for the following purposes:

2.1 Service Provision

• Creating and managing your Osom Casino account
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and technical assistance
• Delivering personalized gaming experiences and recommendations
• Ensuring platform security and preventing fraud

2.2 Legal and Regulatory Compliance

• Verifying your identity and age for legal compliance
• Preventing money laundering and financial crimes
• Complying with gaming regulations and licensing requirements
• Reporting suspicious activities to relevant authorities

2.3 Communication and Marketing

• Sending important account updates and security notifications
• Providing information about new games and features
• Offering personalized bonuses and promotional offers
• Conducting surveys and gathering feedback

3. Information Sharing and Disclosure

Osom Casino does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Customer support and communication services
• Analytics and marketing service providers

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate safeguards in place.

4. Data Security Measures

Osom Casino implements comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with advanced firewall protection
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Encrypted data storage and backup systems

4.2 Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection practices
• Strict confidentiality agreements with all employees
• Incident response procedures for data breaches

5. Your Privacy Rights

As an Osom Casino user, you have the following privacy rights:

5.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

5.2 Correction and Updates

• Update or correct inaccurate information
• Modify your communication preferences
• Change your account settings and privacy options

5.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

5.4 Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Manage notification settings

6. Cookies and Tracking Technologies

Osom Casino uses cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and promotions

6.2 Cookie Management

You can control cookie settings through your browser preferences or our cookie management tool. However, disabling certain cookies may affect platform functionality.

7. Data Retention

Osom Casino retains your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Your explicit consent where required

9. Children's Privacy

Osom Casino is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete such information from our systems.

10. Changes to This Privacy Policy

Osom Casino may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of Osom Casino after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 through our support channels

We are committed to addressing your privacy concerns promptly and transparently.